BAKE N MORE FACTORY – B2B WEB PORTAL TERMS & CONDITIONS 

ORDERING

- THE ORDER CUT-OFF TIME IS 9 AM TO 5 PM

- PLEASE NOTE THAT THERE TWO WAYS TO PLACE ON THIS PORTAL

1. CREATE PURCHASE ORDER: THIS IS THE ORDERING FLOW SIMILAR TO ANY E-COMMERCE PORTAL. [ONLY CONFIRM THE PURCHASE ORDER AFTER SELECTING THE CORRECT PRODUCT, QUANTITY, DELIVERY ADDRESS, DELIVERY TIME, AND PAYMENT TERMS.]

2. UPLOAD LPO: THIS IS THE ORDERING FLOW FOR THE COMPANIES THAT HAVE A PREVALENT ERP SYSTEM. SO INSTEAD OF EMAILING THE LPO TO US, THEY ARE REQUIRED TO UPLOAD ON THE PORTAL & SUBMIT.

-  ANY AMENDMENTS TO A PURCHASE ORDER CAN ONLY BE MADE WITHIN TWO HOURS OF ITS CREATION. AFTER THIS PERIOD, THE EXISTING ORDER MUST BE CANCELED, AND A NEW PURCHASE ORDER MUST BE CREATED FOR ANY CHANGES.

FOR ALL ENQUIRES RELATED TO ORDERS, PRODUCTS, PAYMENT TERMS AND DELIVERY, FEEL FREE TO CONTACT:

CUSTOMER RELATIONS DEPARTMENT: +971 56 522 9016 or WRITE US TO sales@bakenmore.ae

DELIVERY

- THE GOODS WILL BE DELIVERED EITHER FRESH OR FROZEN AS AGREED IN THE ONBOARDING FORM. DELIVERY HOURS ARE FROM 7 AM TO 7 PM.

- DELIVERY IS AVAILABLE ONLY WITHIN DUBAI. EACH ORDER MUST BE AED 250 (excluding tax) PER LOCATION. ORDERS BELOW THIS WILL INCUR A DELIVERY FEE OF AED 35. DELIVERY TO OTHER EMIRATES REQUIRES A MINIMUM PURCHASE VOLUME, TO BE AGREED UPON BY BOTH PARTIES.

- FOR OUR DOCUMENTATION PURPOSES, ALL RECEIVED INVOICES MUST BE VERIFIED AND STAMPED WITH YOUR COMPANY'S OFFICIAL RECEIVING STAMP.

FINANCE

- FOR FINANCE-RELATED INQUIRIES, PLEASE EMAIL accounts@bakenmore.ae or accounts.manager@bakenmore.ae & cc to sales@bakenmore.ae

 - FAILURE TO MAKE PAYMENTS ON CASH ON DELIVERY OR WITHIN THE SPECIFIED CREDIT PERIOD, AS OUTLINED IN THE APPROVED CREDIT APPLICATION, OR IF PAYMENT TERMS ARE NOT PROPERLY COMMUNICATED, MAY RESULT IN THE SUSPENSION OF FURTHER DELIVERIES UNTIL ALL OUTSTANDING DUES ARE CLEARED.

 RETURN OR DAMAGE

- ALL FRESH PRODUCTS MUST BE RETURNED AT THE TIME OF DELIVERY IN CASE OF DAMAGE, INCORRECT ITEMS, OR ANY QUALITY CONCERNS. RETURNS OR REFUNDS WILL NOT BE ACCEPTED OR PROVIDED AFTER THIS POINT.

 - PLEASE SEND AN OFFICIAL EMAIL WITH RELEVANT PICTURES, QUANTITY, INVOICE NUMBER, AND RELATED DETAILS TO quality@bakenmore.ae , operations@bakenmore.ae & cc to sales@bakenmore.ae